SkylerBuilds — Notes https://skylerbuilds.com Working notes from Skyler. Hospitality data, reservation economics, and notes from inside the work. en-us © 2026 Skyler hello@skylerbuilds.com (Skyler) hello@skylerbuilds.com (Skyler) Technology Hospitality Operations SkylerBuilds.com https://skylerbuilds.com/plumb-mark.svg SkylerBuilds https://skylerbuilds.com The PREDICT framework: what most CRM teams get wrong about signal https://skylerbuilds.com/notes/predict https://skylerbuilds.com/notes/predict A seven-step framework for running data-driven CRM organizations, drawn from a decade across hospitality and restaurant brands. Pattern. Receipts. Edges. Drift. Intervention. Counter. Teach. Framework Thu, 18 Jun 2026 12:00:00 GMT hello@skylerbuilds.com (Skyler) Why no-show prediction is the hardest interesting problem in hospitality https://skylerbuilds.com/notes/no-show https://skylerbuilds.com/notes/no-show Six reasons why a problem that should be easy to solve has resisted thirty years of incremental improvement. Small data, dirty labels, asymmetric costs, political interventions, delayed feedback, and misaligned platform incentives. Hospitality Thu, 18 Jun 2026 12:00:00 GMT hello@skylerbuilds.com (Skyler) Operator and builder: how I think about being on both sides of the table https://skylerbuilds.com/notes/operator-builder https://skylerbuilds.com/notes/operator-builder A working theory on the rare and useful position of being both an operator and a builder. The two halves don't blend, they alternate. The operator side makes the builder side less stupid. The builder side makes the operator side less trapped. Practice Thu, 18 Jun 2026 12:00:00 GMT hello@skylerbuilds.com (Skyler) Reservation economics: why hospitality is missing a category that should already exist https://skylerbuilds.com/notes/reservation-economics https://skylerbuilds.com/notes/reservation-economics The reservation is a small economic contract, and hospitality has no software category for it. Naming the gap, and the three layers a real stack would need: prediction, intervention, and monitoring. Hospitality Thu, 19 Jun 2026 12:00:00 GMT hello@skylerbuilds.com (Skyler)